How do I return an item(s)?
Please to review our return policy.
What should I do if I received the wrong item or a defective product?
We apologize that you received the wrong item or a defective product. Please get the return process started. Email us the issue and we will assist you with the same which includes returns as well
I returned an item that I purchased and I have not received my refund. How long do I need to wait to receive my refund?
Credit card refunds can typically take 3-7 business days to appear on your account (depending on your bank). Your credit will appear against your original form of payment. PayPal and PayPal Credit refunds can typically take 3-7 business days.
I haven't received my order, how do I check my order status?
We will provide you with your order tracking number which will help you in knowing the status of your order. For any other assistance, please email us at helpdesk@theperfumeandbeautystore.com
I can't find my order confirmation email to check the status of my order. What should I do?
You can check the status of your order by emailing us. Please click here to get started. Please also check your SPAM or JUNK folder in your email account to see if the order confirmation email is there.
I received an email that my order is on hold. Why is my order on hold? What should I do?
In order to ensure a safe shopping experience we may place an order on hold and ask our customers to confirm specific information. Please refer to the email we sent you and provide us with the requested information in order to continue processing your order.
How do I sign-up for PayPal or PayPal Credit?
You can sign up for a PayPal account by going to: https://www.paypal.com. For PayPal Credit you can apply for an account by going to: https://www.paypalcredit.com.
I have questions about my PayPal account, who do I contact?
For PayPal Customer Service please call 1-888-221-1161.
How can I receive coupons and be made aware of upcoming specials and sales?
Please register as a new customer and start taking advantage of our specials and coupons.